We understand that sometimes circumstances require appointment changes.
To provide you with the best service and accommodate all our valued clients, we have implemented
the following policies:
To secure your booking, we kindly request a 50% deposit payment at least 24 hours before your scheduled appointment time. Failure to submit the deposit within the specified timeframe will result in the automatic cancellation of the appointment.
Booking over the phone: a deposit link will be sent via email. The payment will be done via our secure payment system.
Booking online: online bookings have a feature that will allow you to securely enter your card details.
We do not hold your card details.
NO SHOW CLIENTS AND LATE CANCELLATIONS WITHIN 24HRS OF THEIR VISIT WILL RESULT IN THE LOSS OF THE BOOKING FEE PAID.
Should you need to cancel your appointment, we kindly ask you to please do this as soon as possible.
We kindly request a minimum of 24 hours' notice for any appointment cancellations or rescheduling. This allows us to offer your time slot to another client. Cancellations made within 24hrs of the scheduled appointment time, will result in the loss of the booking fee. You can cancel or reschedule your appointment by calling our reception desk, emailing us or using our online booking system
If using the online booking system, please log in to your account to make changes.
ALL CLIENTS WILL BE SENT A CONFIRMATION EMAIL AND TEXT MESSAGE 24Hrs BEFORE THEIR VISIT, TO ENSURE ENOUGH TIME TO COMPLY WITH THE ABOVE.
PLEASE BE COURTEOUS ENOUGH TO REPLY PROMPTLY.
Return Client Nail Fix
We understand that sometimes, unfortunately, some nails may break, chip, or peel.
If you have had a nail service with us and experience any issues with your nails within two weeks of the initial service, we will fix them at no additional cost to you. The timeframe for complimentary fixes is limited, so we kindly ask you to contact us within 7 to 10 days after the initial appointment. After this period, any fixes may be subject to additional charges.
Please contact us to schedule a nail fix slot, to ensure we allocate the appropriate time and you are not left waiting.
Patch Test - brow and lash services
The following services require a patch test no later than 48 hours before treatment: Lash Lift, Lash Tint and Eyebrow Tint.
A patch test must be conducted on all new customers and customers. If booking Patch Test online, please add on your booking notes which service you wish to book for.
If a patch test is not done before your booking, we will not be able to go ahead with your treatment.
If a reaction occurs, the customer should seek medical attention immediately and the salon must be notified.
The patch test will be conducted by our staff.
The above is to ensure we are able to offer the best service to you and all our valued clients.
We may use our discretion and waive these policies where we deem necessary, if the circumstance is an emergency.
Any questions, please feel free to contact the salon and we will be happy to assist.